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Identifying & Mitigating Compliance Risks
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C-Suite Executive
A regional chain of fuel and convenience stores in the northeastern United States was concerned about the potential risk of its employees practices for age verification with alcohol and tobacco sales. Due to the sensitive nature of this use case, they have requested to remain anonymous.
An increasing number of customers were claiming to have forgotten their IDs or presenting digital IDs that could not be scanned by the stores’ systems. Inconsistent verification practices expose retailers to compliance risks including potential fines, license suspensions, and damage to its reputation. The situation highlighted a broader need for proper training, clearer guidelines, and systems for effective age verification.
Core Goals
- Review current ID verification practices to ensure full compliance with age-verification laws
- Take action to eliminate risk through training and system enhancements
How InStore.ai Drove Results
- 01
Identification of Current Behaviors
Employees resorted to manually viewing digital IDs and scanning their own physical IDs to approve restricted sales, which violated both company policy and state laws.
- 02
Policy Reinforcement
Updated training across all store locations to clarify that employees must not use their own IDs to bypass verification, emphasizing the importance of adhering to state requirements and the consequences of policy violations.
- 03
Clear Communication
Instructed employees to decline purchases if valid, scannable IDs were unavailable, prioritizing compliance in age-restricted transactions over sales to mitigate risk.
- 04
Ongoing Monitoring
Utilized InStore.ai’s system to track adherence to new compliance guidelines, ensuring consistent practices across all store locations.
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”With InStore.ai’s real-time monitoring and alerts, we’ve strengthened ID verification, proactively addressing compliance gaps and reducing the risk of fines or penalties.”
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