About Us
Building a Culture and Community to Deliver Awesome
Our mission is to transform how retailers and restaurants measure and improve in-person experiences.
How We Started
With deep roots in voice analytics and decades of experience driving innovation across industries, we recognized a clear opportunity to bring proven technology into the world of in-person retail. Our success in transforming telecom and contact centers - enhancing customer experience and boosting performance - showed us what’s possible when technology meets human interaction. We’ve brought that same capability to retail, quick-service restaurants, and service-based environments.
At InStore.ai, we’re not experimenting - we’re executing. Our platform is actively reshaping how retail operates, turning everyday conversations into valuable insights that drive customer engagement and streamline operations. This is the future of in-store interaction: smarter, more connected, and measurable.
Our mission is straightforward - to raise the bar for retail performance across the board. Backed by a team of seasoned professionals and a culture of integrity, innovation, and collaboration, InStore.ai isn’t just making an impact - it’s setting the standard.
At InStore.ai, we’re not experimenting - we’re executing. Our platform is actively reshaping how retail operates, turning everyday conversations into valuable insights that drive customer engagement and streamline operations. This is the future of in-store interaction: smarter, more connected, and measurable.
Our mission is straightforward - to raise the bar for retail performance across the board. Backed by a team of seasoned professionals and a culture of integrity, innovation, and collaboration, InStore.ai isn’t just making an impact - it’s setting the standard.
Our Mission
To transform how retailers and restaurants measure and improve in-person experiences.
Our Vision
We give every retail interaction a voice - so businesses can listen, learn, and lead.
Deliver
Awesome
Awesome
Delivering Awesome
Since 2022
We believe in the power of listening and acting on feedback to create better experiences for employees and customers. By empowering people with instant and honest, high quality feedback, we drive meaningful change that reflects the voices of their customers.
InStore.ai Leadership Team
Jay Blazensky
CEO & Co-Founder
Jay is a proven founder with a 25+ year journey in voice technology, customer experience, and business development. Throughout his career, Jay has propelled multiple voice and voice analytics startups to successful exits in highly strategic and visible leadership roles. These ventures have revolutionized the way enterprises perceive their customer experience and take action to accelerate growth.
Jay is a proven founder with a 25+ year journey in voice technology, customer experience, and business development. Throughout his career, Jay has propelled multiple voice and voice analytics startups to successful exits in highly strategic and visible leadership roles. These ventures have revolutionized the way enterprises perceive their customer experience and take action to accelerate growth.
Connect with Jay
Marc Della Torre
COO & Co-Founder
Marc is a veteran entrepreneur and technologist with a career spanning 30+ years in mobile, telecom, video, voice analytics, and payments. He has successfully led high-growth ventures and shaped market-leading innovations with global reach. Marc's passion lies in transforming emerging technologies into scalable, industry-defining solutions that deliver long-term value and sustainable success.
Marc is a veteran entrepreneur and technologist with a career spanning 30+ years in mobile, telecom, video, voice analytics, and payments. He has successfully led high-growth ventures and shaped market-leading innovations with global reach. Marc's passion lies in transforming emerging technologies into scalable, industry-defining solutions that deliver long-term value and sustainable success.
Connect with Marc
Emily Nave
Head of Product
Emily is an experienced product leader with a 10+ year career in voice analytics, conversational intelligence, and AI-driven retail solutions. She has led the development of transformative tools that put customer conversations at the heart of business strategy. Emily's passion lies in partnering with business to create scalable, impactful solutions with emerging technologies to make smarter decisions and drive measurable business outcomes.
Emily is an experienced product leader with a 10+ year career in voice analytics, conversational intelligence, and AI-driven retail solutions. She has led the development of transformative tools that put customer conversations at the heart of business strategy. Emily's passion lies in partnering with business to create scalable, impactful solutions with emerging technologies to make smarter decisions and drive measurable business outcomes.
Connect with Emily
Adrien Vinches
Head of Engineering
Adrien is a seasoned technology leader with over a decade of experience scaling engineering teams and building high-performance platforms from startup to enterprise. He led the transformation of a real-time video, AR, and AI startup into a global enterprise solution used by Fortune 500 companies. Adrien brings deep expertise in edge-to-cloud infrastructure, secure systems design, and conversational AI. He is passionate about fostering high-performing teams, engineering excellence, and turning emerging technologies into scalable and resilient platforms that drive strategic data-driven decisions.
Adrien is a seasoned technology leader with over a decade of experience scaling engineering teams and building high-performance platforms from startup to enterprise. He led the transformation of a real-time video, AR, and AI startup into a global enterprise solution used by Fortune 500 companies. Adrien brings deep expertise in edge-to-cloud infrastructure, secure systems design, and conversational AI. He is passionate about fostering high-performing teams, engineering excellence, and turning emerging technologies into scalable and resilient platforms that drive strategic data-driven decisions.
Connect with Adrien
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Brandon Warshaw
Head of Growth & Strategy
Brandon has more than 15 years of CPG and retail insights, data, and analytics executive experience. He has led impact-driven teams for category defining global brands in blue-chip enterprises and solution providers of all sizes. Brandon has dedicated his career to building strong, productive relationships based on value creation for retailers, brands, and consumers. His guiding mission is to help businesses take action on insights that unlock sustainable and scalable growth.
Brandon has more than 15 years of CPG and retail insights, data, and analytics executive experience. He has led impact-driven teams for category defining global brands in blue-chip enterprises and solution providers of all sizes. Brandon has dedicated his career to building strong, productive relationships based on value creation for retailers, brands, and consumers. His guiding mission is to help businesses take action on insights that unlock sustainable and scalable growth.
Connect with Brandon
Advisors
Kay Segal
Advisor
Connect with Kay
Van Tarver
Senior Advisor
Connect with Van
Dave Chugg
Advisor
Connect with Dave
Let's boost your store's performance now.
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