About Us

Building a Culture and Community to Deliver Awesome

Our mission is to help people measure and improve in-person experiences.
160M
Interactions per day in Fuel & Convenience waiting to be analyzed
6+
New hires this month to ensure customer success
130
Convenience chains ready to be wowed by InStore at OutLook Leadership 2024

How We Started

As  experienced entrepreneurs with silicon-valley based roots and a strong history of building and bringing to market innovative technologies, we saw an electrifying opportunity to revolutionize in-person service industries. Inspired by our transformative work in telecom and contact centers, where voice analytics drastically improved customer experiences and boosted agent performance, we knew this proven technology could do the same for in-person retail, hospitality, and other service industries.

At InStore.ai, we're not just adapting technology for retail; we’re fundamentally transforming how retail works. Imagine every in-store conversation turned into an opportunity to enhance customer engagement and streamline operations. That's the future we're creating—one powerful voice interaction at a time.

We are on a mission to move the needle for the entire retail industry. With a team fueled by passion, integrity, and the thrill of innovation, we embrace challenges, cherish honest uncertainties, and thrive on collaboration. This isn’t just a company; it’s a movement.

Our Mission

We help people measure and improve in-person experiences.

Our Vision

We pioneer change with fresh insights from previously untapped interactions.
Deliver
Awesome

Delivering Awesome
Since 2022

We believe in the power of listening and acting on feedback to create better experiences for employees and customers. By empowering people with instant and honest, high quality feedback, we drive meaningful change that reflects the voices of their customers.

InStore.ai Leadership Team

Jay Blazensky
CEO & Co-Founder
Connect with Jay
Marc Della Torre
COO & Co-Founder
Connect with Marc
Emily Nave
Head of Product
Connect with Emily
Adrien Vinches
Head of Engineering
Connect with Adrien
Julie Jackson
SVP, Fuel & Convenience
Connect with Julie
Van Tarver
Senior Advisor
Connect with Van
Dave Chugg
SVP, Hospitality
Connect with Dave
Mike Kennedy
Senior Advisor
Connect with Mike

Join Our Team

We are an AI company that is shaping better interactions and driving positive change for in-store experiences. Check out our open roles and join our team today!