Fuel & Convenience
Helping You Master In-Store Execution
+12%
New Loyalty Sign Ups
-18%
Facility Issues
We extract insights from recorded in-person conversations between employees and customers to measure and improve customer experience and employee engagement.
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In the fast-paced world of fuel and convenience, every interaction counts
Our innovative solutions pinpoint inefficiencies and uncover opportunities for improvement, ensuring your store operates at its peak performance.
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Understand What's Happening in Your Stores
Customer Experience & Loyalty
Out of Order
Vacuum Issue
“By the way there is only one of your vacuum hoses that works for me.”
Elevate experiences through tightly monitored customer feedback on wait times, equipment malfunctions, facility issues and cleanliness.
Marketing & Promotions
Cashier Influenced Purchase
Monitor cashier engagement and effectiveness in delivering promotions, ensuring marketing strategies resonate well with customers.
Cashier Engagement & Attrition
Systems Down/Not Working
Cashier
"Welcome in! Can I help you find anything?"
Empower cashiers, reduce turnover: Identify, uplift, and retain top performers with streamlined training.
In-store Operations
Systems Down/Not Working
Detect and address technology hurdles, ensuring systems support rather than complicate cashier operations.
Out of Order
Vacuum Issue
“By the way there is only one of your vacuum hoses that works for me.”
Cashier
"Welcome in! Can I help you find anything?"
Leveraging Generative AI to make these events easily detectable, so that you don’t need to know exactly which words to look for.
5,000 Loyalty Signups in 25 Days for Domino
InStore.ai assisted Domino with their loyalty program to maximize customer sign-ups, improve cashier performance and establish weekly accountability.
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Resource Spotlight
What Our Clients Say
"InStore.ai’s Training Blitz gave us a structured, data-driven approach to improving cashier engagement with our new loyalty program. The ability to analyze real customer interactions and provide targeted coaching resulted in 5,000 sign-ups in just 25 days across all our stores - far exceeding our expectations."
"Within a matter of weeks with InStore, we started changing the loyalty script because it was the first thing that stood out to us. We never expected 1,500+ new signups in three months."
“By leveraging early detection and standardized dispute resolution processes, we were able to proactively address potential risks before escalation. Ensuring fair and consistent lottery payouts not only protected our store’s reputation but also reinforced customer trust and employee confidence in handling disputes.”
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"We’ve always believed in treating people right. InStore.ai helps us live that out daily by recognizing the folks who go above and beyond. It’s become a big part of our culture and a huge boost for morale.This is the kind of culture we’ve always wanted, and now we’re building it store by store."
“InStore.ai has raised the level of urgency in my stores - it’s an additional layer of accountability.”
"With InStore AI we’ve been able to pinpoint issues with our customer service standards and have been able to correct those in close to real time. The other cool benefit is we have identified several maintenance issues with our stores before the Store Manager or District Manager opened a ticket for that maintenance issue. We’re really excited about what InStore AI will do to elevate our guests' experience when they visit our stores."
Let's boost your store's performance now.
