InStore.ai Helps Mach 1 Keep the Right Products on the Shelf

Client
Mach 1
Industry
Convenience, Gas Station
Size
24 locations
Location
Illinois + Indiana

11%

decrease in out of stock issues in first 90 days

About the Client

Mach 1

Mach 1 is a family-owned chain of 24 convenience stores in Illinois and Indiana, committed to providing a top-notch shopping experience. Mach 1 takes pride in clean, welcoming stores, quality products, and competitive prices. Their success is built on both happy customers and empowered employees. Mach 1 invests in career growth, giving their teams opportunities to advance, and provide the training they need to handle any situation with confidence. By focusing on customer satisfaction and employee development, Mach 1 creates a positive environment for everyone.

Situation

Mach 1 strives to provide customers with products they are looking for to ensure Mach 1 is the destination of choice and maximize revenue across their assortment. Customers who leave without their desired items run the risk of choosing other stores in the future.

Objectives

Core Goals

  • Identify products that are out of stock or not carried through proactive automated analysis at the store level
  • Surface the specific products that customers request but are unable to purchase
  • Support operations and inventory management teams use this information to proactively manage availability and improve the assortment of their stores
Actions Taken

How InStore.ai Drove Results

  • 01

    InStore.ai provided automated, proactive summaries to identify out-of-stock or unavailable products on an ongoing basis

  • 02

    Store-level interactions were analyzed to pinpoint specific products customers are asking for but could not buy

Quotes Icon

InStore.ai is helping us increase sales by ensuring the right products are always on the shelf. Not only does this help us meet customer needs but also reinforces loyalty for Mach1 as a destination of choice and maximizes revenue potential.

Alan Meyer
CEO, Mach 1
How InStore.ai Works

Actionable Insights from Every Conversation

Voice conversations between cashiers and customers are captured, analyzed, and transformed into targeted coaching actions — with zero integrations required.
  • Devices Installed at POS

    Devices Installed at POS

    Compact devices capture voice interactions where they happen — no integrations, no IT overhead.
  • AI Captures Key Events

    AI Captures Key Events

    The AI identifies business-relevant moments: loyalty mentions, sign-up prompts, savings communicated.
  • Automated Actions Pushed

    Automated Actions Pushed

    Summaries, coaching clips, and performance data are automatically delivered to managers and teams.
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