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Delighting Customers & Driving Sales at FavTrip
12%
increase in sales of previously understocked product
1
New Brand introduced per customer request
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FavTrip
FavTrip is a locally owned and operated gas station and convenience store. FavTrip was founded in 2011 and has grown to 4 locations, each providing a localized experience and with a strong community connection. FavTrip is committed t o growing leaders that utilize the latest technology and outside the box thinking to help their stores thrive in a competitive market. Customers visiting any of their locations experience the same friendly service and quality products expected from an industry leader. Their owner and CEO, Babir Sultan, is a prominent figure in the fuel and convenience industry and serves on the Board of Directors for NACS.
FAVTrip utilizes an Al platform t o optimize inventory management and ordering based on their sales data. However, they were running out of stock on various products, including 24/7 Red cigarettes and Zyn nicotine pouches. Opportunities t o increase revenue from these items was not picked up by the inventory management platform, and they risked losing customers t o other stores with the desired products.
Core Goals
- Increase revenue and improve customer experience b y providing the right products customers expect a t all times.
How InStore.ai Drove Results
- 01
Leveraged InStore.ai t o uncover, identify and address inventory issues through automated dashboards, custom searches, and proactive alerts.
- 02
Manually increased orders for products, including adjusting 24/7 Reds from 30 to 50 units per week and introducing Zyn t o the assortment for the relevant stores.
- 04
Using InStore.ai on an ongoing basis t o optimize assortment and act on opportunities t o provide customers with the ideal mix of offerings.
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People come to our stores and expect to have their products. InStore helps us take action when there are gaps and provide the right customer experience that keeps us as their store of choice.
Actionable Insights from Every Conversation
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Devices Installed at POS
Compact devices capture voice interactions where they happen — no integrations, no IT overhead..svg)
AI Captures Key Events
The AI identifies business-relevant moments: loyalty mentions, sign-up prompts, savings communicated.%20(1).svg)
Automated Actions Pushed
Summaries, coaching clips, and performance data are automatically delivered to managers and teams.
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Mach 1 Develops Talent and Elevates Customer Experience
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Identifying & Mitigating Compliance Risks
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Mach 1 Empowers Employees to De-Escalate Challenging Situations
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