InStore.ai Introduces Ask InStore, Bringing Conversational AI to Retail Frontline Intelligence™

FOR IMMEDIATE RELEASE

Latest Retail Platform release lets retail leaders ask questions of their frontline data in plain language, and adds deeper KPI insights, expanded reporting and enterprise-grade security

‍LOS GATOS, Calif. – October 13, 2026 – InStore.ai, the Retail Frontline Intelligence^™ company, today announced the launch of Ask InStore, a conversational AI experience that lets retail leaders ask questions about what is happening in their stores and get answers in seconds. Ask InStore is the centerpiece of the company's latest Retailer Platform, which also brings deeper KPI insights, broader Pulse reporting, more precise alerting and stronger account security to retailers and the brands they partner with.

Retailers have long relied on transaction data to understand their stores, but transactions miss what happens in the conversation at the counter. InStore.ai captures and analyzes those in-store conversations, and this release makes that intelligence easier than ever to explore, act on and share across every level of the organization, from the C-suite to the store floor.

Release highlights

• Ask InStore. Users ask questions about their frontline data in everyday language and receive clear answers supported by charts and the real customer conversations behind them. Saved conversations and suggested questions make it easy to pick up where they left off.
• Deeper KPI insights. KPI leaderboards now open into dedicated Insight pages with AI-generated summaries, trends and supporting interactions, so leaders can see not just where performance stands but why.
• Expanded Pulse Reports. Promo & Upsell, Product & Inventory and Loyalty reporting now reach more levels of the organization, with new district-level views and the ability to move from an enterprise view down to a single store.
• More precise alerts. Out of Stock alerts can be tailored to the products and brands that matter most, so teams act on the right availability issues faster.
• Smarter, more reliable platform. Ongoing improvements to product and brand recognition, interaction accuracy, reporting and reliability raise the quality of every insight.

Leadership perspective

“Our customers told us they wanted answers, not more dashboards,” said Emily Nave, Chief Product Officer at InStore.ai. “With Ask InStore, a district manager or category leader can simply ask what is driving a trend and get an answer grounded in real customer conversations. That turns frontline intelligence into something every person in the organization can use, every day.”

“This release is about moving from insight to action faster,” Nave added. “Deeper KPI insights, reporting that follows the way retailers are organized and more precise alerts help teams focus on what matters most in their stores, while the security and administration upgrades give enterprise retailers the confidence to roll InStore.ai out at scale.”

Availability

Ask InStore and the full Retail Platform release are available now to InStore.ai retail customers. To learn more or request a demo, visit InStore.ai.

About InStore.ai

InStore.ai is pioneering Retail Frontline Intelligence™, eliminating the last blind spot in physical retail: the conversation at the counter. Its AI-powered, edge-to-cloud platform captures and analyzes real customer conversations, turning insights that transaction data can't reveal into actionable intelligence for retailers and brands. From improving frontline execution and customer experience to increasing loyalty engagement, upsells and promotion effectiveness, InStore.ai helps businesses identify missed opportunities, reduce friction and recognize frontline excellence. With more than 108 million conversations analyzed, InStore.ai is helping the retail industry make smarter decisions from the moments that matter most. Conversations Change Everything.

Learn more at instore.ai.

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Media contact

InStore.ai Marketing

press@instore.ai

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