Uplift Frontline Employees
Empower Management
Unlock Growth
Uncover the real customer experience across your stores -
to coach, celebrate, and scale.
to coach, celebrate, and scale.
Turn every store into
a top performer
InStore.ai gives leaders the evidence into what's working,
what's not, and what to do next
what's not, and what to do next
Capture and analyze front-line conversations— turning feedback, compliance, and
experiential data into proactive, actionable insights.
experiential data into proactive, actionable insights.
You can't be in every store -
but InStore.ai can
Execution gaps are often hard to measure and even harder to address.
These problems don't just happen once - they add up
These problems don't just happen once - they add up
🚩 Out of Stocks Unaddressed
Customer
Do you have any more breakfast sandwhiches?
Cashier
Doesn't look like it, we usually run out by 9:30 during the weekdays.
⚠️ Loyalty Prompts Skipped
Customer
That's all for today. What's the total?
Cashier
$19.06.
❌ Facility Issues Unreported
Customer
The car wash seems broken, it's not opening when I scan my ticket.
Cashier
It does that sometimes, try a few more times and if it doesn't work I'll refund it.
Our customers increase efficiency and increase revenue in weeks - not months
InStore.ai combines decades of voice analytics experience and deep-rooted retail knowledge to address long standing challenges in physical retail
5,000 Loyalty Sign Ups in 25 days
Loyalty Sign Ups
Vacuum Issue
“By the way there is only one of your vacuum hoses that works for me.”
More than 200 new loyalty sign-ups per
day across 23 stores after focused Training Blitz and optimization of loyalty promotion language.
12% Sales Increase For High Demand Products
Product Sales
Observation of consistent out of stocks prior to scheduled deliveries, a simple increase of order size made a popular product more available to customers.
50% Faster New Employee Onboarding
Systems Down/Not Working
Cashier
"Welcome in! Can I help you find anything?"
Instead of waiting for issues to escalate or relying on delayed feedback, managers now receive real-time insights when a new hire struggles with tasks like refunds, split transactions, or fuel card processing.
40% Increase in Monthly Ice Sales
Systems Down/Not Working
Consistent increase from ~350 bags to 500 bags once the root cause of staffing roles and the need for common troubleshooting instructions were identified.
Loyalty Sign Ups
New Sales
Repeat out of stock alerts results in an increased order, increased sales and happier regulars.
Improved Onboarding
What once took months to identify is now solved within a day or two.
What Our Clients Say
"InStore.ai’s Training Blitz gave us a structured, data-driven approach to improving cashier engagement with our new loyalty program. The ability to analyze real customer interactions and provide targeted coaching resulted in 5,000 sign-ups in just 25 days across all our stores - far exceeding our expectations."
"Within a matter of weeks with InStore, we started changing the loyalty script because it was the first thing that stood out to us. We never expected 1,500+ new signups in three months."
“By leveraging early detection and standardized dispute resolution processes, we were able to proactively address potential risks before escalation. Ensuring fair and consistent lottery payouts not only protected our store’s reputation but also reinforced customer trust and employee confidence in handling disputes.”
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"We’ve always believed in treating people right. InStore.ai helps us live that out daily by recognizing the folks who go above and beyond. It’s become a big part of our culture and a huge boost for morale.This is the kind of culture we’ve always wanted, and now we’re building it store by store."
“InStore.ai has raised the level of urgency in my stores - it’s an additional layer of accountability.”
"With InStore AI we’ve been able to pinpoint issues with our customer service standards and have been able to correct those in close to real time. The other cool benefit is we have identified several maintenance issues with our stores before the Store Manager or District Manager opened a ticket for that maintenance issue. We’re really excited about what InStore AI will do to elevate our guests' experience when they visit our stores."
Recognize what's working, train by example, and build a performance culture that lasts
Recognition is Retention
Recognize what's working, train by example, and build a performance culture that lasts
Frequently Asked Questions
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Check our our latest News and Insights
AI
C-Store
Maximizing Summer Promotions: Unlocking Revenue with Data-Driven Insights
InStore.ai empowers convenience stores to boost summer sales by leveraging AI-driven voice analytics to personalize customer experiences, optimize promotions, manage inventory proactively, and uncover actionable insights for increased revenue and satisfaction.
June 25, 2025
4
min reading
AI
Retail
Amplify Retail Success This Summer with AI-Powered Insights
Retailers can boost summer sales by leveraging InStore.ai’s voice analytics and AI technology to gain real-time insights from cashier-customer interactions, optimize staff performance, and meet seasonal demand effectively. By addressing operational issues proactively and continuously improving based on data-driven insights, stores can enhance customer experiences, reduce lost sales, and build long-term loyalty.
May 30, 2025
5
min reading
Read More
Let's boost your store's performance now.
