Every Conversation Matters

"InStore.ai’s Training Blitz gave us a structured, data-driven approach to improving cashier engagement with our new loyalty program. The ability to analyze real customer interactions and provide targeted coaching resulted in 5,000 sign-ups in just 25 days across all our stores - far exceeding our expectations."

"Within a matter of weeks with InStore, we started changing the loyalty script because it was the first thing that stood out to us. We never expected 1,500+ new signups in three months."

“By leveraging early detection and standardized dispute resolution processes, we were able to proactively address potential risks before escalation. Ensuring fair and consistent lottery payouts not only protected our store’s reputation but also reinforced customer trust and employee confidence in handling disputes.”

"We’ve always believed in treating people right. InStore.ai helps us live that out daily by recognizing the folks who go above and beyond. It’s become a big part of our culture and a huge boost for morale.This is the kind of culture we’ve always wanted, and now we’re building it store by store."

“InStore.ai has raised the level of urgency in my stores - it’s an additional layer of accountability.”

"With InStore AI we’ve been able to pinpoint issues with our customer service standards and have been able to correct those in close to real time. The other cool benefit is we have identified several maintenance issues with our stores before the Store Manager or District Manager opened a ticket for that maintenance issue. We’re really excited about what InStore AI will do to elevate our guests' experience when they visit our stores."