Luxury Retail
Understand What Your Best Associates Are Saying
+12%
New VIP
Members
Members
-18%
Returns
We extract insights from recorded in-person conversations between employees and customers to measure and improve customer experience and employee engagement.
In luxury retail, every customer interaction shapes the overall experience
Our solutions pinpoint training gaps and enhance onboarding and coaching, ensuring your team consistently delivers exceptional service and memorable customer experiences.
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Understand What's Happening in Your Stores
Guest Experience & Loyalty
Out of Order
Negative Interaction
“Can someone assist me with finding the right size in this dress?”
Enhance guest satisfaction with precise monitoring of customer feedback and identification of product knowledge gaps to focus associate coaching.
Marketing & Promotions
Associate Influenced Purchase
Track associate engagement in communicating promotions, ensuring impactful marketing initiatives.
Staff Engagement & Attrition
Staff Engagement
Cashier
"Welcome in! Can I help you find anything?"
Empower associate, reduce turnover: Identify, uplift, and retain top performers with targeted training and recognition.
In-Store Operations
Out of Stock by Collection
Customer
"I really wanted that swimsuit from your resort collection, but I see it's out of stock on your website. Is there any chance you're getting more, or can I find it at another location?"
Detect and resolve operational challenges, ensuring systems support associate efficiency.
Product Knowledge
Product Knowledge Gap
“I'm not really sure what material this is made of. Let me check, I'll be right back”
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Associate
“Fall collection sale ends this week; don’t miss out!”
Customer
"I really wanted that swimsuit from your resort collection, but I see it's out of stock on your website. Is there any chance you're getting more, or can I find it at another location?"
Leveraging Generative AI to make these events easily detectable, so that you don’t need to know exactly which words to look for.
What Our Clients Say
"With InStore AI we’ve been able to pinpoint issues with our customer service standards and have been able to correct those in close to real time. The other cool benefit is we have identified several maintenance issues with our stores before the Store Manager or District Manager opened a ticket for that maintenance issue. We’re really excited about what InStore AI will do to elevate our guests' experience when they visit our stores."
"The team at InStore.ai promised us a truly innovative solution to measure and improve employee engagement, and they exceeded our expectations! The authentic insights we now get will positively transform how we interact with customers, and each other."
"InStore.ai takes the ‘mystery’ out of understanding customer experience, replacing it with fact-based data that has quickly become an incredibly valuable tool as we look to better understand and improve interactions with our customers."
Let's boost your store's performance now.
We'll get you up to speed and show you how to start.
