Strengthening Loss Prevention Protocol at Atlantis

A customer made accusations that an Atlantis store was withholding lottery prize money. The incident escalated and threats of involving law enforcement were made, raising potential legal and reputational risks to Atlantis. InStore enabled immediate detection of the situation so leadership could act swiftly, and standardized dispute resolution procedures ensured fair and consistent lottery payouts while employee guidance improved preparedness. The store’s reputation was protected and customer trust was strengthened.